Frequently Questions

Frequently Questions

  Payments

 

We accept payments with all credit cards used worldwide, also with PayPal and your purchase will be supported by all these companies

• All charges are made in a single currency, US dollars (USD) if your card is in another currency, the conversion is made by your bank

• Need to add a traveler, change the date, or make another adjustment? Not a problem! In most cases, you can change your booking up to 24 hours before your activity, our customer service team is available 

 

  Cancelation Policy and refund

 

If you would like to change your travel plans or cancel a booking, our customer service team is available 24/7.

We offer the following:
• Customers who cancel a booking more than 24 hours in advance can receive a full refund.

• In case of rain and other unforeseen conditions, the tour must be rescheduled for the next day and if you cannot go, the total amount paid will be refunded.

• If you do not show up at the pick-up time, your reservation will be reported as No show and will not apply for returns or change of date

• Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times.

Please contact us via the form below if you have any questions regarding refunds.

 

  Fees

 

The prices shown on this website are final, there are no hidden fees for which you should worry, buy with confidence

 

  Insurance

 

All our services from start to finish are insured by our civil liability insurance policy with an insured value of 1,500,000.00 US dollars.

 

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